[csw-maintainers] Mantis Bug notification list

[William Bonnet]

Hi

> the one problem with "bugs at opencsw.org", is that people will then start
> thinking they can CREATE a bug report, simply by emailing 
> "bugs at opencsw.org".
>   
Yes... :)

You're right, but i think this may be useful to educate some users. Here 
is what i mean. Actually there is almost no feedback / bugs from users.

Basically you can consider that "normal" users will go to mantis to 
report problems. Especially since when someone will subscribe to the 
list, he will be told what is the purpose of the list.

So if someone tries to report a bug to this list, where is the problem ? 
We should redirect this guy to mantis, and explain him.

Having a bugs@ maybe a way to collect feedback and bugs from people that 
do not know of mantis, or are not familiar with. Moreover, it might be a 
good way to have feedback about strange or unexpected behavior. Cases in 
which people do not know if it is a bug or feature, or don't care about 
reporting a bug (i know that this is evil, but it is always better as 
not reported at all).

In other words, i am not asking for this list to be different of "bug 
reporting" in its first purpose. But maybe we should be tolerant in same 
case, and allow discussion start about some problem, and helps users to 
move discussion to mantis tracking tool.
 
cheers,
W.

-- 
William                  http://www.wbonnet.net

http://www.sunwizard.net Le site français des amateurs de stations Unix
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