[csw-maintainers] Mantis weekly reminder

[Peter Bonivart]

On Thu, Mar 26, 2009 at 8:29 PM, Roger Håkansson <hson at opencsw.org> wrote:
> Depends on project/customer, in some cases resolved is "committed but not
> released" and closed is "released", in other resolved is "bug fixed, but
> customer/reporter has not verified fix as working in their system" and
> closed is "customer/reporter has verified..."

At work, I can only change the status to resolved, not to closed (we
have like 20 status codes). Resolved means I'm done with it from a
technical point of view, as soon as the helpdesk notices the resolved
status some poor bastard reads SLA/SOW/whatever to see that it's
really ok to close, otherwise they can reopen it and possibly assign
it to someone else for remaining issues that doesn't concern me.

No need to explain that I work for an American company :-). I don't
think we have to make it that complicated here.

-- 
/peter